Hurricane Helene update #9 from Congressman Edwards

October 6, 2024
Press Release

Dear Friend,

Happy Sunday. If you’ll give me a point of privilege, I’d like to skip the business talk today and share a bit of positivity. Regardless of your beliefs, Sundays are an opportunity to reflect and be grateful for the blessings in our lives.

Today, I’m grateful that I get to represent such strong, resilient, salt-of-the-earth people who continue to show up for each other. I’m grateful for the thousands of people from across the country who have come to serve and help our mountains, and I’m grateful for the local leaders who are working day and night to help us recover and achieve a new normal.

I’m curious, what are you grateful for today?

Today’s update includes the longest list of food and water distribution sites yet. It also includes more information on county trash pickup/debris removal, plans to rebuild and reopen I-40 into Tennessee, and where to find free internet.

Today is update number nine, with more information to follow in the coming days. Please make sure to read everything and share it with your friends and family.

  • Supplying drinkable water remains a top priority for emergency crews.
    • 93 water systems are on a boil advisory.
    • 37 treatment plants have reported having no power and 41 systems are out of water.
      • Water restoration trends continue to move in a positive direction.
  • Today, October 6, 12 combined teams from the Environmental Protection Agency and U.S. Army Corps of Engineers will be conducting infrastructure assessments on public water supplies in the following counties:
    • Buncombe
    • Henderson
    • McDowell
    • Polk
    • Rutherford
    • Yancey
      • The results of these assessments are expected on October 7 and will provide insight into the necessary steps to restore water services in each county.
  • The state of North Carolina is continuing to provide a minimum of 40 trailer loads of water and 20 trailer loads of food daily through at least October 6, per their promise to the people of Western North Carolina.
    • I’m in conversation with NC Emergency Management to negotiate a new commitment for the people of Western North Carolina since the state’s initial promise of 40 trailers of water and 20 trailers of food expires today.
  • The Federal Emergency Management Agency has promised 120 truckloads a day of food and water with no specified end date.
    • To date, FEMA has shipped 13 million meals and 13 million liters of water utilizing the $20 billion in funds that I helped to draft and pass for disaster relief just two days before Hurricane Helene hit.
  • Walmart is hosting activities at the following locations:
    • Hendersonville, NC Store 1242
      • 250 Highlands Square Dr., Hendersonville, NC 28792
        • Portable restrooms
        • Serving hot meals at 12:00 p.m. and 4:00 p.m. daily
    • Arden, NC Store 1179
      • 60 Airport Rd., Arden, NC 28704
        • Portable restrooms
        • Laundry
        • Showers
        • Wi-fi hotspot and charging stations
    • Resource pick-up locations are listed below by county. As I learn more, I will keep you posted:
      • Buncombe County
        • Buncombe County has begun water distribution at multiple sites. Each will be available daily from 1:00 -7:00 p.m.:
          • Pack Square Park - you MUST bring your own container for this site
            • 80 Court Plz., Asheville, NC 28801
          • William W. Estes Elementary School
            • 275 Overlook Rd., Asheville, NC 28803
          • Sand Hill-Venable Elementary
            • 154 Sand Hill School Rd., Asheville, NC 28806
          • North Windy Ridge Intermediate School
            • 20 Doan Rd., Weaverville, NC 28787
          • Fairview Elementary
            • 1355 Charlotte Hwy., Fairview, NC 28730
        • The following major feeding site is available in Buncombe County, where citizens can access food, water and other basic necessities:
          • Biltmore Baptist Church
            • 35 Clayton Rd., Arden, NC 28704
              • Distribution and bulk pickup for volunteers looking to take bulk loads of supplies to in-need community members
                • Saturday hours: 10:00 a.m. – 1:00 p.m.
              • Community drive-thru for anyone in the community needing supplies
                • Saturday hours: 3:00-6:00 p.m.
          • First Baptist Church – Weaverville
            • 63 N. Main St., Weaverville, NC 28787
              • Hot showers available from 10:00 a.m. to 6:00 p.m.
              • Unlimited clean drinking water is available, bring your own container.
              • Supplies and bottled water.
              • Hot lunch served at 1:30 p.m.
        • Food and drinking water are available from 9:00 a.m. to 7:00 p.m. daily at the following locations:
          • Asheville Middle School
            • 211 S. French Broad Ave., Asheville, NC 28801
          • Ingles
            • 550 NC-9, Black Mountain, NC 28711
              • This location also has handwashing stations and portable restrooms
          • Linwood Crump Shiloh Community Center
            • 121 Shiloh Rd., Asheville, NC 28803
          • Lucy Herring Elementary
            • 98 Sulphur Springs Rd., Asheville, NC 28806
          • Oakley Elementary School
            • 753 Fairvew Rd., Asheville, NC 28803
      • Haywood County
        • The following locations are providing community members with essential resources such as but not limited to, food, water, cleaning products, baby formula, and pet food, Monday through Fridays:
          • Pigeon Community Center
            • 450 Pigeon St., Waynesville, NC 28786
              • Also offering hot meals every day at 2:00 p.m.
              • Daily Hours: 9:00 a.m. - 4:00 p.m.
          • Cruso Community Center
            • 13186 Cruso Rd., Canton, NC 28716
              • Daily Hours: 10:00 a.m. to 2:00 p.m.
          • First United Methodist Church
            • 566 S. Haywood St., Waynesville, NC 28786
              • Includes shower access.
              • Daily Hours: 9:00 a.m. to 12:00 p.m.
          • Maggie Valley Pavilion
            • 3935 Soco Rd., Maggie Valley, NC 28751
              • Daily Hours: 8:00 a.m. to 8:00 p.m.
          • Woodland Baptist Church
            • 545 Crabtree Rd., Waynesville, NC 28786
              • Daily Hours: 9:00 a.m. to 6:00 p.m.
          • Bethel Elementary School
            • 4700 Old River Rd., Canton, NC 28716
              • Daily Hours: 9:00 a.m. to 6:00 p.m.
          • Jonathan Valley Elementary School
            • 410 Hall Dr., Waynesville, NC 28786
              • Daily Hours: 9:00 a.m. to 6:00 p.m.
              • Monday through Friday
        • The following location offers hot meals daily:
          • Maggie Valley Fire Department
            • 2901 Soco Rd., Maggie Valley, NC 28751
        • The following location offers showers daily from 7:00 a.m. to 7:00 p.m.:
          • Calvary Baptist Church
            • 2701 Soco Rd., Maggie Valley, NC 28751
      • Henderson County
        • Henderson County has stood up Resource Hub locations for water distribution and other supplies as they become available.
        • Distribution will be taking place daily from 10:00 a.m. - 4:00 p.m. on Sunday, October 6 at the following locations:
          • Etowah Elementary: 320 Etowah School Rd., Etowah, NC 28729
          • Rugby Middle School: 3345 Haywood Rd., Hendersonville, NC 28791
          • East Henderson High School: 150 Eagle Pride Dr., East Flat Rock, NC 28726
          • North Henderson High School: 35 Fruitland Rd., Hendersonville, NC 28792
          • Mills River Town Hall: 124 Town Center Dr., Mills River, NC 28759
          • Fletcher Town Hall: 300 Old Cane Creek Rd., Fletcher, NC 28732
        • Each family unit will be provided supplies for one day’s meal and water as available.
        • Individuals are asked to enter the drive-through and remain in your car unless otherwise instructed by volunteers to ensure an efficient process.
      • Jackson County
        • In partnership with the Red Cross, the following is available for citizens of Jackson County:
          • The Boys & Girls Club of the Plateau are providing shelf-stable meals at the following location:
            • 558 Frank Allen Rd., Cashiers, NC 28717
            • Hours of operation to come.
            • The Canada Fire Department is distributing emergency supplies at the following location:
              • 149 Charleys Creek Rd., Tuckasegee, NC 28783
              • Hours of operation to come.
      • Madison County
        • The following locations are offering food, water, and some supply distribution in Madison County:
          • Beech Glen Community Center
            • 2936 Beech Glen Rd., Mars Hill, 28754
            • Daily hours: Unable to locate daily hours at this time.
          • Center Community Center
            • 1300 Grapevine Rd., Marshall, NC 28753
            • Daily hours: 8:00 a.m. - 4:00 p.m.
          • Ebbs Chapel Community Center
            • 281 Laurel Valley Rd., Mars Hill, NC 28754
            • Daily hours: 9:00 a.m. - 5:00 p.m.
          • Enon Baptist Church
            • 174 Ammons Branch Rd., Marshall, NC 28753
            • Open Sunday 12:00-4:00 p.m.
          • Freedom Christian Church
            • 7350 US 25/70 Bypass, Marshall, NC 28753
            • Daily hours: 10:00 a.m. - 5:00 p.m.
            • This location offers additional resources such as hygiene products, blankets, clothes, cleaning supplies, diapers, pet food, etc.
          • Laurel Community Center - also has supplies
            • 4100 NC 212 Hwy., Marshall, NC 28753
            • Daily Hours: 8:00 a.m. – 8:00 p.m.
          • Revere-Rice Community Center
            • 3980 Revere Rd., Marshall, NC 28753
            • Daily hours: 11:00 a.m. - 2:00 p.m. (Mon-Sat)
          • Spring Creek Community Center
            • 13075 NC 209 Hwy., Hot Springs, NC 28743
            • Daily hours: 11:00 a.m. - 5:00 p.m.
            • This location also has additional resources such as pet food, livestock feed and hay.
          • Walnut Community Center - also has supplies
            • 46 School Rd., Marshall, NC 28753
            • Daily hours: Unable to locate daily hours at this time.
          • N.C. Cooperative Extension - Madison County Center
            • 258 Carolina Ln., Marshall, NC 28753
            • Daily hours: 10:00 a.m. - 6:00 p.m.
            • This location is offering drive-thru food distribution only.
      • McDowell County
        • McDowell County has established multiple points of distribution that are open daily from 10:00 a.m. - 12:00 p.m. and 4:00-6:00 p.m., depending on supply levels.
        • Distribution takes place daily at the following locations:
          • Former TJ’s Discounts - North Cove
            • 8153 US 221 N., Marion, NC 28752
          • Old Fort Town Hall
            • 38 Catawba Ave., Old Fort, NC 28762
          • New Manna Baptist Church
            • 225 E. Court St., Marion, NC 28752
          • Solid Rock Free Will Baptist Church - Dysartsville 
            • 7860 NC 226 S., Nebo, NC 28761
          • Zion Hill Baptist Church
            • 1036 Zion Hill Rd., Marion, NC 28752
        • Hot meals are also being provided at the following location:
          • Grace Community Church
            • 5182 US 70 W., Marion, NC 28752
              • Lunch is served every day from 11:00 a.m. to 12:30 p.m.
              • Dinner is available from 4:00-5:30 p.m.
        • First Baptist Church of Marion is offering hot showers, air conditioning, and areas to charge devices.
          • Current hours: 9:00 a.m. - 12:00 p.m. and 2:00-5:00 p.m., Monday-Saturday.
      • Polk County
        • The following locations are offering food and water distribution for residents in need from 1:00-5:00 p.m.:
          • Mill Spring/Green Creek Community
            • 25 International Blvd., Mill Spring, NC 28756
          • Columbus Community
            • 95 Walker St., Columbus, NC 28722
          • Saluda Community Bus Parking Lot
            • 214 E. Main St., Saluda, NC 28773
          • Tryon Community
            • 301 N. Trade St., Tryon, NC 28782
          • Sunny View
            • 86 Sunny View School Rd., Mill Spring, NC 28756
      • Rutherford County
        • The following locations are open from 9:00 a.m. - 6:00 p.m. for citizens to get food and emergency supplies:
          • Thomas Jefferson High School
            • 2527 US-221A Hwy., Mooresboro, NC 28114
          • Florence Baptist Church
            • 201 S. Broadway St., Forest City, NC 28043
          • Rutherford County Health Department
            • 221 Callahan Koon Rd., Spindale, NC 28160
          • Gilkey Church of God
            • 255 Oak Springs Rd., Rutherfordton, NC 28139
          • Parks, Recreation, & Lake Office
            • 658 Memorial Hwy., Lake Lure, NC 28746
          • Lake Lure Baptist Church
            • 6837 US-74 ALT, Lake Lure, NC 28746
          • Ingles at Lake Lure - meals only
            • 276 NC-9, Lake Lure, NC 28746
              • Offers hot meals at 11:30 a.m. - 1:30 p.m. and 4:30-6:30 p.m.
              • Also offers showers, restrooms, a mobile health van, a tool trailer, a charging station (please bring your own charging cord), and wi-fi.
          • Father’s Vineyard - also has shower and charging stations
            • 724 Oakland Rd., Spindale, NC 28160
          • Spencer Baptist Church - water distribution only
            • 187 N Oak St., Spindale, NC 28160
          • United Way of Rutherford County - water distribution and charging stations only
            • 668 Withrow Rd., Forest City, NC 28043
          • The Church at Sapphire - through October 10
            • 620 Whitewater Rd., Sapphire, NC 28774
            • Daily hours: 12:00 - 4:00 p.m.
          • Little River Baptist Church - through October 11
            • 51 Little River Church Rd., Penrose, NC 28766
            • Breakfast hours: 8:00-10:00 a.m.
            • Lunch hours: 12:30-2:00 p.m.
            • Dinner hours: 6:00-7:30 p.m.
          • Cedar Mountain Community CenterTransylvania County
            • 10635 Greenville Hwy., Cedar Mountain, NC 28718
            • Breakfast hours: 9:00-11:00 a.m.
            • Lunch hours: 12:00-2:00 p.m.
            • Dinner hours: 4:00-6:00 p.m.The following locations are providing hot meals to county residents:
          • Balsam Grove Community Center - daily until power is fully restored
            • 8732 Parkway Rd., Balsam Grove, NC 28708
            • Daily hours: 11:00 a.m. - 4:00 p.m.
        • Bottled water is available daily at local fire departments and 9:00 a.m. - 5:00 p.m. at Anchor Baptist Church located at:
          • 3232 Hendersonville Hwy., Pisgah Forest, NC 28768
        • Water filling stations can be found at the following locations:
          • City Sports Complex
            • 824 Ecusta Rd., Brevard, NC 28712
            • Daily hours: 10:00 a.m. - 2:00 p.m.
          • Cedar Mountain Outpost
            • 8431 Greenville Hwy., Brevard, NC 28712
            • No posted daily hours.
          • Territory Brevard
            • 43 S. Broad St, Brevard, NC 28712
            • No posted daily hours.
          • DD Bullwinkles
            • 60 E. Main St., Brevard, NC 28712
            • No posted daily hours.
          • First United Methodist Church
            • 325 N. Broad St., Brevard, NC 28712
            • Daily hours: 9:00 a.m. - 12:00 p.m.
          • Pisgah Forest Baptist Church
            • 494 Hendersonville Hwy., Pisgah Forest, NC 28768
            • Daily hours: 10:00 a.m. - 4:00 p.m.
          • Newfound Artisan
            • 22 W. Jordan St., Brevard, NC 28712
            • Through today, October 6.
            • Hours: 12:00-5:00 p.m.
        • Food, water, and other supplies such as hygiene products are being distributed at the following locations:
          • Anchor Baptist Church
            • 3232 Hendersonville Hwy., Pisgah Forest, NC 28768
            • Daily hours: 9:00 a.m. - 5:00 p.m.
          • The Church at Sapphire
            • 620 Whitewater Rd., Sapphire, NC 28774
            • Through October 10.
            • Daily hours: 12:00-4:00 p.m.
      • Yancey County
        • Yancey County has transitioned to one centralized distribution site for water, food and ice located at the following address:
          • Altec
            • 150 Altec Rd., Burnsville, NC 28714
        • Mobile laundry facilities are available in the GO Grocery parking lot located at the following address:
          • 631 W Hwy. 19E Bypass, Burnsville, NC 28714

  • Additionally, the following counties have resources for where to take debris waste.
    • Buncombe
      • Curbside collection will begin Monday for City of Asheville sanitation customers.
        • There will be no recycling pick up until the recycling plant is operational.
        • Residents can use both recycling and trash carts for household waste.
          • The following materials cannot be collected at this time: Mud, construction debris, concrete and other bulky or hazardous items.
        • Debris collection is estimated to start in mid-October.
      • The Town of Black Mountain Public Works Department has secured four 15-yard dumpsters located in two sites for Black Mountain residents to throw away household trash ONLY:
        • Tractor Supply: 125 Old US Hwy. 70 E., Black Mountain, NC 28711
        • Ingles: 550 NC-9, Black Mountain, NC 28711
        • Please Note: Yard waste, bulk item, separate recycling and debris collection are not available at this time. 
    • Haywood
      • Household waste will be accepted at the Materials Recovery Facility at 247 Recycle Rd., Clyde and at Convenience Centers at Jonathan Creek, Beaverdam, Bethel, Hazelwood, Mauney Cove, Jones Cove and Highway 110.
      • White Oak Landfill has reopened.
    • Henderson
      • Henderson County Transfer Station is open and accepting storm debris with normal fees.
      • Henderson County has begun curbside storm debris removal to county residents as a free service.
        • The county will pick up storm debris for free if it is pushed to the right of way of a property.
      • Storm debris includes tree branches, leaves, logs, building materials, furniture, paint etc.
        • Please be patient.
        • The county will pick up storm debris for free as quickly as possible.
    • Madison
      • The Hot Springs collection center is operating on normal hours for household trash ONLY:
        • Monday: 7:30 a.m. - 6:00 p.m.
        • Wednesday: 7:30 a.m. - 5:30 p.m.
        • Friday: 7:30 a.m. - 6:00 p.m.
        • Saturday: 8:00 a.m. - 5:00 p.m.
      • Hot Springs trash pickup is returning to Mondays like usual.
        • Please only use this pickup service if you cannot bring it to the collection center yourself.
        • The pickup service is being led by volunteers at this time.
    • Polk
      • The Polk County landfill is open Monday-Friday, 8:00 a.m. - 4:30 p.m. and Saturday 8:00 a.m. - 4:30 p.m.
        • 322 Landfill Rd., Mill Spring, NC 28756
        • The service fee is waived through October 8.
        • Beginning on October 9, drop off of residential trash will be $10.
      • GFL trash services will continue on the regular schedule. However, certain areas may be inaccessible due to ongoing power outages from Hurricane Helene.
        • Two dumpsters are located on Gibson Street for immediate trash disposal due to road inaccessibility.
    • Transylvania
      • The City of Brevard has resumed regular trash pickup.
    • Yancey
      • The Riverside and East Yancey Recycling Centers were expected to resume operations by yesterday, October 5.
      • No update has been published, but I will keep you posted once I have received confirmation that the facilities have been reopened.

  • The North Carolina State Board of Elections has provided pertinent information and recommendations for voters in the Helene disaster area during the 2024 general election.
    • To review information on voting in the 2024 general election after Hurricane Helene, you can follow this link.
      • The site provides information on absentee voting, how to change your polling location, county board of elections, office closures and more.
      • For any additional questions on voting post-hurricane, please contact your county Board of Elections.
        • Please note: Your county Board of Elections is the best place to get any questions answered.
          • I have been permitted to share the above, nonpartisan information but am prohibited from answering any questions related to the 2024 general election.

  • USPS anticipates continued improvement of mail delivery operations with local recovery efforts, to include power, connectivity, and roads.
  • There are some facilities unable to provide full retail and mail delivery due to road closures and current conditions.
    • No drop shipments will be accepted at any of the locations listed below.
      • The following sites are closed:
        • Barnardsville - 28709
        • Cedar Mountain - 28718
        • Hot Springs - 28743
        • Rosman - 28772
        • Swannanoa - 28778
      • The following sites are closed with alternative facilities listed:
        • Alexander - 28701
        • Alternative location: 270 N. Main St., Weaverville, NC 28787
          • Daily hours M-F: 8:45 a.m. - 5:00 p.m.
          • Open Saturdays: 9:00 a.m. - 12:00 p.m.
        • Bat Cave - 28710
          • Alternative location: 1800 Four Season Blvd., Ste. 11, Hendersonville, NC 28739
            • Daily hours M-F: 9:00 a.m. - 5:00 p.m.
            • Open Saturdays: 9:00 a.m. - 12:00 p.m.
        • Chimney Rock - 28720
          • Alternative location: 2432 Memorial Hwy., Lake Lure, NC 28746
          • Daily hours M-F: 8:00 a.m. – 4:00 p.m., closed 12:00-1:00 p.m.
        • Edneyville - 28727
          • Alternative location: 1800 Four Seasons Blvd., Ste. 11, Hendersonville, NC 28739
            • Daily hours M-F: 9:00 a.m. - 5:00 p.m.
            • Open Saturdays: 9:00 a.m. - 12:00 p.m.
        • Gerton – 28735
          • Alternative location: 1352 Charlotte Hwy., Fairview, NC 28730
            • Daily Hours M-F: 8:30 a.m. - 4:30 p.m.
            • Open Saturdays: 10:00 a.m. - 12:00 p.m.
        • Green Mountain - 28740
          • Alternative location: 670 W. Main St., Burnsville, NC 28714
          • Daily hours M-F: 8:30 a.m. - 4:30 p.m.
          • Open Saturdays: 9:00 a.m. - 12:00 p.m.
        • Marshall - 28753
          • Alternative Location: 270 N. Main St., Weaverville, NC 28787
            • Daily hours M-F: 8:45 a.m. - 5:00 p.m.
            • Open Saturdays: 9:00 a.m. - 12:00 p.m.
        • Micaville - 28755
          • Alternative location: 670 W. Main St., Burnsville, NC 28714
            • Daily hours M-F: 8:30 a.m. - 4:30 p.m.
            • Open Saturdays: 9:00 a.m. - 12:00 p.m.
        • Montreat - 28757
          • Alternative location: 2 Tucker Rd., Ridgecrest, NC 28770
            • Daily hours M-F: 12:30-4:30 p.m.
        • Penland - 28765
          • Alternative location: 899 Oak Ave., Spruce Pine, NC 28777
            • Daily hours M-F: 8:00 a.m. - 4:30 p.m.
            • Open Saturdays: 10:00 a.m. - 12:00 p.m.
      • The following sites are attempting delivery where safe to do so:
        • Arden - 28704
        • Asheville London Rd. - 28803
        • Asheville S&DC - 28810
        • Black Mountain - 28711
        • Brevard - 28712
        • Burnsville - 28714
        • Candler - 28715
        • Clyde - 28721
        • Columbus - 28722
        • East Flat Rock - 28726
        • Etowah - 28729
        • Fairview - 2873
        • Fletcher - 28732
        • Hendersonville Annex - 28792
        • Horse Shoe - 28742
        • Lake Toxaway (cash only/PO box) - 28747
        • Marion - 28752
        • Mars Hill - 28754
        • Old Fort - 28762
        • Rutherfordton - 28139
        • Saluda - 28773
        • Sapphire - 28774
        • Spruce Pine - 28777
        • Tryon - 28782
        • Weaverville - 28787
      • Due to internet outages and connectivity issues, the following sites are providing retail services with cash only, PO Box only:
        • Dana - 28724
        • Enka - 28728
        • Flat Rock - 28731
        • Hendersonville MPO - 28739
        • Lake Lure (OIC) - 28746
        • Little Switzerland - 28749
        • Mountain Home - 28758
        • Naples - 28760
        • Pisgah Forest - 28768
        • Ridgecrest - 28770
        • Skyland - 28776
        • Zirconia - 28790
        • Bostic - 28018
    • Multiple United Parcel Service (UPS) sites continue to be affected by power, flooding, and downed trees/power and lines/storm related obstacles.
      • The Hendersonville and Asheville UPS buildings in North Carolina are currently operational and are being powered by portable generators.
      • Delivery of packages in these areas is increasing as road conditions improve daily.

  • The Administration for Strategic Preparedness and Response under the Department of Health and Human Services has activated the Emergency Prescription Assistance Program (EPAP) for North Carolinians as of Friday, October 4.
    • The EPAP program helps uninsured residents replace prescription medication or certain medical equipment lost or damaged during Hurricane Helene.
    • Through the program, uninsured residents can:
      • Request a free 30-day supply of certain prescription medications at any EPAP-participating pharmacy which can be renewed every 30 days while the EPAP is active.
      • Replace certain medical equipment and supplies such as canes, crutches, walkers, wheelchairs, blood sugar meters and blood sugar test strips for diabetics.
        • Uninsured North Carolina residents affected by the recent hurricane can call the EPAP hotline, 855-793-7470, or visit the EPAP website to check their eligibility, determine if their medications or medical equipment are covered, or locate a participating pharmacy.
    • Prescription Pad is open from 9:00 a.m. - 5:00 p.m. and filling prescriptions for Yancey County residents at the following location:
      • 730 E. Main St., Burnsville, NC 28714
  • For individuals able to safely travel to fill a prescription, CVS at the following locations are actively open as of October 2:
    • 324 Long Shoals Rd., Arden, NC 28704
    • 505 Smokey Park Hwy., Asheville, NC 28806
    • 371 Asheville Hwy., Brevard, NC 28712
    • 3450 Hendersonville Rd., Fletcher, NC 28732
    • 1605 Four Seasons Blvd., Hendersonville, NC 28792
    • 2001 Spartanburg Hwy., Hendersonville, NC 28792
    • 111 S Main St., Rutherfordton, NC 28139
    • 773 Russ Ave., Waynesville, NC 28786
  • You can also use this link to locate non-CVS pharmacy locations open to the public by county.
  • How to Acquire a Prescription:
    • If a store is closed, you can still call the number and the pharmacy’s phone lines have been rerouted to a nearby CVS Pharmacy that is open to help patients access their prescriptions.
    • Patients can visit any CVS Pharmacy for assistance with immediate prescription needs.

  • There is a field hospital with physicians, nurses and paramedics who can treat patients at the Burnsville Fire Department. The address is as follows:
    • 305 Pineola St., Burnsville, NC 28714
  • The following urgent cares are open and accessible for community members with non-life-threatening illnesses and injuries:
    • Locations open between 8:30 a.m. - 6:00 p.m.:
      • Mercy Urgent Care Weaverville
        • 61 Weaver Blvd., Weaverville, NC 28787
      • Mercy Urgent Care West Asheville
        • 1201 Patton Ave., Asheville, NC 28806
      • Mercy Urgent Care Waynesville
        • 120 Frazier St., Ste. 6, Waynesville, NC 28786
    • Locations open between 9:00 a.m. - 5:00 p.m.:
      • Mercy Urgent Care Brevard
        • 22 Trust Ln., Brevard, NC 28712
    • Locations open between 8:30 a.m. - 5:00 p.m.:
      • Mercy Urgent Care Columbus
        • 140 West Mills St., Columbus, NC 28722
    • Locations open between 9:00 a.m. - 6:00 p.m.:
      • Mobile Urgent Care Clinic
        • 12 Florida Ave., Black Mountain, NC 28711
      • Mental Health & Basic Medical Support Center
        • 130 Montreat Rd., Black Mountain, NC 28711
      • Pardee Urgent Care
        • 45 Hendersonville Hwy., Ste. A, Pisgah Forest, NC 28768
    • Locations open from 12:00-5:00 p.m.
      • Hot Springs Elementary School - Art Room (mental health services only)
      • 63 N. Serpentine Ave., Hot Springs, NC 28743

  • Legionnaires, Sons of the American Legion members and Legion Posts that have been displaced from their primary residence due to damage sustained during Hurricane Helene may be eligible for financial assistance through the American Legion.
    • Legionnaires and Sons of the American Legion members may be eligible for up to $3,000.
    • Legion Posts may be eligible for up to $10,000.
      • To learn more or to request assistance, please use this link.
      • Applications must be submitted within 90 days of the disaster: Dec. 26, 2024.
  • The Charles George VA Medical Center in Asheville and Master Sergeant Jerry K. Crump VA Clinic in Forest City are open for essential and emergency services.
    • Veterans can:
      • Visit the Asheville VA Hospital pharmacy for medication refills or:
      • Call the Regional Clinical Contact Center at (855) 679-0074 and press 1 for pharmacy representatives.
    • Local pharmacies in the VA’s community care network will also fill written prescriptions, or prescriptions as they appear on an active VA prescription bottle that is not older than six months and has available refills, to provide a 30-day supply.
  • Hickory and Franklin outpatient VA clinics are now operating regularly.
    • Due to the damage and personal losses caused by Hurricane Helene to the staff of the VA, it will take some time to bring staffing to full capacity.
    • Please be patient as the VA works to rebuild their workforce.

  • The United States Department of Agriculture is beginning to put together a list of resources for farmers and other agricultural industry members.
    • If your agricultural operation has been impacted by Hurricane Helene, you can review this link, farmers.gov, for emergency and disaster assistance programs.
  • On Monday, October 7, at 11:00 a.m., USDA is hosting a virtual briefing to share information on disaster assistance programs.
    • You can join the event on Microsoft Teams using this link.
    • Add the event to your calendar: Google, iCal, or Outlook.

  • A “DO NOT DRIVE” message remains in place from the North Carolina Department of Transportation for most of Western North Carolina.
    • Unless it is an emergency, please do not travel to the hardest hit communities.
    • Cherokee, Graham, Clay and Swain counties ARE FULLY OPEN to people who can access them through safe routes.
      • Please DO NOT try to visit or travel through the areas hardest hit by the storm such as Henderson and Buncombe counties.
  • USDOT approved an initial $100 million in Emergency Repair funds to NCDOT.
    • Damage to our mountain roads exceeds $100 million but USDOT’s investment is a significant and most welcome start.
    • Since Friday, NCDOT has deployed an additional 450 employees to help respond to storm damage.
    • A total of 2,050 DOT employees are working to restore and repair road access in WNC.
    • NCDOT also has more than 50 personnel from neighboring states on the ground providing assistance.
  • There are currently about 650 road closures, 109 of which are to primary routes.
    • About 300 bridges have been identified for further investigation and at least one-third will need to be replaced.
  • NCDOT and Tennessee DOT are collaborating on a long-term plan for reconstruction of I-40 in the Pigeon River Gorge.
    • NCDOT is in the process of contracting a project to stabilize the westbound lanes of I-40 where the eastbound lanes no longer exist to mitigate the risk of further damage.
    • NCDOT is working to expedite these repairs to restore mobility to the area as soon as possible.
  • Air traffic has sustained at 300 percent above pre-hurricane levels in Western NC.
    • NCDOT’s aviation division continue to work to make sure flight operations are safe coming into and out of airports, including by:
      • Scheduling landing/unloading times and aircraft parking so aircraft are spaced out and to reduce the risk of incidents.
      • Establishing a first of its kind “corridors in the sky” to separate civilian and military aircraft in the air.
      • Having search and rescue partners use short, time and location specific restrictions on air operations to enhance safety when multiple helicopters are engaged in search and rescue efforts.
    • The state of North Carolina is NOT turning away civil aviation support so long as it has been coordinated through the proper channels with NC Emergency Management.
      • If you or someone you know is interested in providing civil aviation support and don’t know where to coordinate your efforts, please call my office and we will help you get in touch with the right folks.
  • NCDOT has launched a detour map to show motorists how to get around closures on I-26 and I-40 at the Tennessee border.
    • You can access the map here.

  • Internet providers are working with local energy and cell providers to restore service for customers across Western North Carolina.
  • To mitigate the lack of service, Optimum, formerly Altice USA, has set up an Optimum Wi-Fi Trailer that is open from 8:00 a.m. to 8:00 p.m. at the following locations:
    • 717 S. Grove St., Hendersonville, NC 28792
    • 1800 Four Seasons Blvd., Hendersonville, NC 28792
  • The following locations are offering free public wi-fi:
    • First Baptist Church - Weaverville
      • 63 N. Main St, Weaverville, NC 28787
    • Downtown Franklin
      • The Town of Franklin has free wi-fi on the town hill area in downtown.
    • Transylvania County Library - 24/7
      • 212 S. Gaston St., Brevard, NC 28712
    • Newfound Artison through today, October 6
      • High-speed internet and charging outlets
      • Available 12:00-5:00 p.m.
    • The Yard Brevard
      • 284 Railroad Ave., Brevard, NC 28712
    • Brevard Visitor Center
      • 175 E. Main St., Brevard, NC 28712
      • Available daily from 9:00 a.m. - 5:00 p.m.

  • Verizon was able to restore service in the Waynesville area.
    • They will be moving the portable cell sites and satellite connections that were in Waynesville to Lake Junaluska, Iron Duff, and other areas north of Waynesville to provide service for the residents and first responders there.
  • Engineers have finally been able to clear access for equipment in Rutherford County near Chimney Rock and Lake Lure.
    • Providers are currently assessing the extent of the damage and starting repairs.
  • Even though you may have service again, you may notice it is different from your pre-storm service.
    • The temporary connection links put in place as a temporary fix while the fiber is being repaired can accommodate smaller amounts of traffic.
      • Network capacity on temporary connection links may be maxed out more frequently, so service providers are encouraging customers to use the network sparingly to maintain room for first responders and community members who still need to reach help or critical resources.
      • Support and recovery personnel are also encouraged to minimize cell usage.
    • Service providers are working to add additional capacity to cell sites and move mobile assets where needed to accommodate data increases, so I am requesting a little more patience on their behalf as providers work to fully restore our community’s network.
  • Cell service providers have implemented disaster roaming for any phone located in Western North Carolina to maximize phone service for all users.
    • Disaster roaming allows users to connect to any mobile network during a disaster when other networks are down.
      • This allows users to access emergency services, such as 911, even when their own network is out.
    • If you have service one moment, but experience a reduction in service the next, try restarting your phone to jumpstart disaster roaming again.
  • UpCycle Tech in Transylvania County is offering free computers and phones for use at the following location:
    • 470 Asheville Hwy., Brevard, NC 28712
  • AT&T has deployed its Mobile Connectivity Center to the following location:
    • Sam’s Club: 645 Patton Ave., Asheville, NC 28806
      • The Mobile Connectivity Center is an air-conditioned mobile unit open to the public, equipped with laptops, charging stations and wi-fi.
      • The public can use the center for various needs including contacting your insurance company, filling out paperwork or connecting with loved ones.
  • Verizon has deployed Wireless Emergency Communication Centers to help hurricane survivors stay connected to their friends, family and other important contacts.
    • Wireless Emergency Communication Centers are generator-powered mobile units that have device charging and computer workstations, along with wireless phones, tablets, and other devices available for use.
    • Verizon’s Wireless Emergency Communication Centers have been set up at the following locations:
      • A-B Technical Community College
        • 340 Victoria Rd., Asheville, NC 28801
      • Asheville YMCA
        • 30 Woodfin St., Asheville, NC 28801
      • Family Justice Center
        • 35 Woodfin St., Asheville, NC 28801
      • Groce United Methodist Church
        • 954 Tunnel Rd., Asheville, NC 28805
    • Verizon also has charging stations at the following locations:
      • YMCA of Western North Carolina
        • 348 Grace Corpening Dr., Marion, NC 28752
          • Two charging stations at this location
      • WNC Agricultural Center
        • 761 Boylston Hwy., Fletcher, NC 28732
          • Three charging stations at this location
      • A-B Technical Community College
        • 340 Victoria Rd., Asheville, NC 28801
        • One charging station at this location
  • T-Mobile has set up satellite cellular on light trucks (SatCOLTs), providing cellular voice and data along with wi-fi and charging stations at the following locations:
    • Asheville Middle School
      • 211 S. French Broad Ave., Asheville, NC 28801
    • Dr. Wesley Grant Sr. Southside Community Center
      • 285 Livingston St., Asheville, NC 28801
    • First Baptist Church
      • 130 Montreat Rd., Black Mountain, NC 28711
  • Additional T-Mobile satellite cell on trucks are located in Hendersonville and at a Tractor Supply Co. in Asheville, with others planned for Mission Hospital in Asheville, Cherokee County Emergency Operations Center in Murphy, and in Cherokee.

  • More than 1,500 North Carolina National Guard soldiers and airmen have been deployed to provide support to Western North Carolina so far.
    • The total number of deployed guardsmen will continue to increase over the coming days.
  • The National Guard has deployed a military liaison officer to each of the affected counties to aid in communication and coordination with each county EMS.
  • Although airspace is limited due to ongoing missions by the National Guard and Department of Defense, a process has been established for private pilots seeking to fly in humanitarian relief to coordinate with local authorities.
    • If you are looking to fly in resources and don’t know where to turn, call my office and we will get you in contact with the right coordinators.
  • On October 2, the Secretary of Defense authorized the movement of up to 1,000 active-duty soldiers, including soldiers from the 82nd Airborne Division from Ft. Liberty (formerly Ft. Bragg).
    • Many of these soldiers have arrived in Western North Carolina and are supporting the delivery of food, water and other critical aid to communities impacted by Hurricane Helene.
      • 400 soldiers have already been stationed in Western North Carolina.
      • Hundreds of others are positioned nearby, prepared to assume tasks and missions as they are requested by counties and assigned by NC Emergency Management.
    • The Department of Defense has also committed 22 helicopters to assist with search and rescue operations.
  • Here are a few key phone numbers from the NCNG:
    • HOTLINE: 888-892-1162
    • Emergency management watch: 919-733-3300
    • Donated goods: 919-825-2474
      • These lines have very high call volumes. If you do not get through the first try, keep calling.

  • Asheville Regional Airport closed mid-day on Friday, September 27, due to risk of flooding.
  • Commercial flights at Asheville Regional Airport have resumed.
  • If you parked your car in an Asheville Regional Airport lot and could not retrieve the vehicle due to the storm, great news - none of the airport’s lots flooded and all cars are fine.
    • Stay safe and pick up your car when you are able.
  • PLEASE NOTE:
    • No general aviation pilots are allowed to land at Asheville Regional Airport without prior clearance from FEMA to ensure the safety of aircraft and personnel.
      • Supply deliveries by civilian pilots ARE permitted to land at Asheville Regional Airport so long as they have prior clearance from FEMA.
      • FEMA is not turning away any pilot that has gone through the proper channels to coordinate delivery and ensure the safety of his fellow aircraft and personnel.

Federal Nutrition Programs

    • SNAP
      • North Carolina was granted a waiver for the 10-day reporting requirement for the replacement of food purchased with SNAP benefits lost because of the hurricane.
      • This waiver provides additional time beyond the standard 10-day time frame for households to report food losses and receive replacement benefits for food that was destroyed and previously purchased with SNAP benefits.
    • Child Nutrition
      • The North Carolina Department of Public Instruction was approved for a waiver pertaining to the child nutrition programs.
        • Under the waiver approval, NCDPI’s local program operators may:
          • Serve meals in a non-congregate setting
          • Adjust the time of meal service
          • Allow parent pick-up
          • Allow service of meals at school sites
    • Food and Nutrition Services Program
      • People and families in North Carolina who are enrolled in the Food and Nutrition Services program can now use their EBT card to purchase hot food.
        • This flexibility will remain in effect until November 3.
    • Special Supplemental Nutrition Program for Women, Infants, & Children (WIC)
      • Families participating in WIC who may have relocated to a new area can go to any NC WIC agency to:
        • Have a new eWIC card issued
        • Request replacement breastfeeding supplies or breast pumps
        • Request replacement food that was purchased with current WIC benefits and lost due to Hurricane Helene

  • If you own a medical practice in NC-11 and are experiencing financial hardship due to Hurricane Helene, the North Carolina Medical Society will be reactivating its Financial Recovery Program (FRP) to help you recover and open your doors again.
    • The FRP will be back online to provide much needed assistance soon.
    • More information to follow.
  • The Department of Health and Human Services through the Centers for Medicare & Medicaid Services (CMS) has made available:
    • Accelerated payments to Medicare Part A providers affected by Hurricane Helene
    • Advance payments to Medicare Part B suppliers affected by Hurricane Helene

  • For county leaders: This is a reminder to make sure your Emergency Operation Center has submitted the request for gasoline, food, water, cell service deployables, etc. with North Carolina Emergency Management to have your request processed and resources delivered.
    • My office stands ready to assist with checking the status of your request if the county or municipality has not heard back from NC Emergency Management within 24 hours.

North Carolina received a Major Disaster Declaration for the following counties: Buncombe, Clay, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Polk, Rutherford, Transylvania and Yancey counties and the Eastern Band of Cherokee Indians.

People with damage to their homes or personal property who live in one of the above-listed counties should apply for Individual Assistance through FEMA, which may include upfront funds to help with essential items like food, water, baby formula and other emergency supplies.

  • Funds may also be available to repair storm-related damage to homes and personal property, as well as assistance to find a temporary place to stay.

Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7:00 a.m. and 10:00 p.m. EST.

  • To date, FEMA has paid out more than $26 million in housing and other types of assistance to more than 19,000 North Carolina households.

  • Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones or request a welfare check.
  • People in the impacted areas can indicate that they are safe by reporting themselves safe through Red Cross Reunification by calling 1-800-RED-CROSS (1-800-733-2767).
    • Please only use 911 for life-threatening emergencies so the lines remain open for critical situations.
  • If you are still trying to locate a friend or family member, please complete this form to notify local officials of their missing status.
    • The form was created by Buncombe County but information is being shared amongst all counties.
    • Regardless of which county your loved one was last known to be in, you can still submit the form.
      • Buncombe County will share the information with the appropriate officials to initiate search and rescue efforts.
    • United Way is also fielding missing person/welfare check requests.
      • Text PERSON to 40403 to add a loved one to search and rescue efforts or fill out this form.

For information on the status of utilities, debris sites, etc., we want to share the following resources. As communications are restored and more information becomes available, these sites will continue to be updated.

    • Filing FEMA claims and appeals (a process which can be overwhelmingly bureaucratic and burdensome)
    • Replacement of lost or destroyed legal and government documents, including driver’s licenses and identification cards
    • Medical and insurance claims
    • Home repair contracts
    • Utility disputes related to restoration of services
    • Consumer protection issues like construction fraud, price-gouging on repairs and identity theft
    • Housing issues such as unlawful eviction and foreclosures
    • Bankruptcy
    • Probate and clearing title for survivors living in generational homes without a clear title
    • Family law cases and children in need of services (unfortunately, domestic violence tends to rise following a natural disaster)
  • If you need civil legal assistance, please contact Legal Aid of North Carolina via the following toll-free hotline:
    • (866) 219-LANC or (866) 219-5262
      • The hotline is available from:
        • 8:30 a.m. to 1:30 p.m., Monday through Friday; and 5:30 p.m. to 8:30 p.m. on Monday and Thursdays.
      • Constituents can also apply online at legalaidnc.org/get-help/ between 1:00-4:30 p.m., Monday - Friday.

  • For those unable to evacuate to a safe location or in need of a place to go, the following shelters are currently open and available as of October 5:
    • Buncombe
      • A-B Technical Community College
        • 340 Victoria Rd., Asheville, NC 28801
      • Gold’s Gym
        • 801 Fairview Rd, Asheville, NC 28803
      • WNC Agricultural Center
        • 1301 Fanning Bridge Rd., Fletcher, NC 28732
    • Haywood
      • Haywood County Government Armory
        • 285 Armory Dr., Clyde, NC 28781
    • Henderson
      • Edneyville Elementary School
        • 2875 Pace Rd., Hendersonville, NC 28792
      • Henderson County Recreation Center
        • 708 S. Grove St., Hendersonville, NC 28792
    • Madison
      • Madison Early College High School
        • 5374 US Hwy 25-70, Marshall, NC 28755
    •  McDowell
      • Glenwood Baptist Church
        • 1550 Glenwood Baptist Church Rd., Marion, NC 29640
      • YMCA of Western North Carolina
        • 348 Grace Corpening Dr., Marion, NC 28752
    • Polk
      • Polk County High School
        • 1681 NC 108 Hwy. E., Columbus, NC 28722
    • Rutherford
      • Rutherfordton/Spindale Central High School
        • 641 US 221 Hwy. N., Rutherfordton, NC 28139
    • Transylvania
      • Transylvania Parks & Rec
        • 1078 Ecusta Rd., Brevard, NC 28712
    • Yancey
      • Blue Ridge Elementary
        • 910 Cane River School Rd., Burnsville, NC 28714
      • Cane River Middle School
        • 1128 Cane River School Rd., Burnsville, NC 28714

With my warmest regards,

Chuck Edwards
Member of Congress

Office Locations

Washington DC Office
1505 Longworth House Office Building
Washington, DC  20515
Phone: (202) 225-6401
Hendersonville District Office
200 North Grove Street
Suite 121
Hendersonville, NC  28792
Phone: (828) 435-7310
Fax: (771) 200-5795